Customer Retention Specialist - Field Canvassing (Sekayu, Palembang)

Astra Credit Companies is seeking a motivated Customer Retention Specialist to join our dynamic team in Sekayu, Palembang. In this role, you will drive direct sales, ensure high-quality customer applications, and promote our versatile financial products. This is a unique opportunity to be part of a growing company that values innovation and excellence.

As a Customer Retention Specialist, you will work closely with our sales team to identify and engage potential customers, conduct field canvassing to gather and analyze market data, and develop strategies to improve customer retention. You will use tools like Salesforce and Google Analytics to track customer interactions and performance metrics. This role is perfect for someone with a background in sales, marketing, or customer service who is passionate about building strong customer relationships.

📋 Tanggung Jawab Pekerjaan

• Conduct field canvassing to identify and engage potential customers in Sekayu, Palembang.
• Gather and analyze market data to inform sales strategies and improve customer retention.
• Work closely with the sales team to ensure high-quality customer applications and promotions.
• Use Salesforce and Google Analytics to track customer interactions and performance metrics.
• Develop and implement customer retention strategies based on data insights.
• Provide regular reports and presentations to the management team on customer retention efforts.
• Collaborate with cross-functional teams to ensure seamless delivery of financial products.
• Stay updated with industry trends and best practices in customer retention.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 3 years of experience in sales, marketing, or customer service.
• Proven track record in customer retention and relationship management.
• Strong analytical and problem-solving skills.
• Excellent communication and negotiation skills.
• Proficiency in using Salesforce and Google Analytics.
• Ability to work independently and as part of a team.
• Valid driver's license and reliable transportation.

🛠️ Keahlian

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