Branch Service Officer - Customer Experience & Operations

Join City Savings Bank as a Branch Service Officer in the vibrant heart of Canggu, Bali! This is your opportunity to deliver exceptional financial services while contributing to the growth of one of the Philippines’ most trusted banking institutions. In this role, you’ll be the face of our bank, handling customer interactions with warmth and professionalism, while also ensuring smooth daily operations. With a dynamic team and a supportive work environment, you’ll have the chance to grow and develop your skills in a fast-paced, customer-centric setting.

At City Savings Bank, we believe in fostering a culture of excellence and innovation. As a Branch Service Officer, you’ll play a crucial role in maintaining our high standards of service. You’ll work closely with our team to provide personalized financial solutions, from account management to loan processing, all while using our state-of-the-art banking software to streamline your work.

Located in the beautiful and bustling area of Canggu, this role offers a unique blend of professional challenges and a high quality of life. You’ll be part of a team that values your contributions and supports your career growth. If you’re passionate about banking, customer service, and making a difference, this is the perfect opportunity for you.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service by assisting clients with their financial needs, including account management, loan processing, and transaction services.
• Use our banking software (e.g., Core Banking System, CRM tools) to manage customer data and transactions efficiently.
• Ensure compliance with banking regulations and internal policies.
• Handle cash handling and vault operations, including deposits, withdrawals, and reconciliations.
• Assist in the opening and closing of the branch, including inventory checks and security procedures.
• Collaborate with the team to maintain a clean and organized branch environment.
• Provide training and support to new employees to ensure high service standards.
• Participate in continuous learning and development to enhance your skills and knowledge in banking operations.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Business Administration, Finance, or a related field.
• Minimum of 3 years of experience in customer service or banking operations.
• Proven experience in handling financial transactions and customer inquiries.
• Strong knowledge of banking regulations and compliance requirements.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Proficiency in English, both written and spoken.
• Familiarity with banking software and CRM tools is a plus.

🛠️ Keahlian

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