Healthcare Customer Service Representative - Life Science Account

Join Cognizant, a global leader in technology and business solutions, as a Healthcare Customer Service Representative specializing in Life Science accounts. This role offers a unique opportunity to work in a dynamic environment, supporting healthcare clients with cutting-edge solutions. Based in Canggu, Bali, you'll be part of a team dedicated to delivering exceptional customer service and driving business growth.

As a Healthcare Customer Service Representative, you'll handle client inquiries, manage accounts, and ensure seamless communication between our team and our clients. You'll use tools like Salesforce and ServiceNow to streamline processes and enhance client satisfaction. This role is perfect for someone looking to make a difference in the healthcare industry while growing their career in a supportive and innovative company.

📋 Tanggung Jawab Pekerjaan

• Handle client inquiries and provide excellent customer service.
• Manage and maintain client accounts using Salesforce.
• Coordinate with internal teams to resolve client issues efficiently.
• Use ServiceNow to track and manage service requests.
• Ensure timely and accurate communication with clients.
• Participate in team meetings and contribute to process improvements.
• Assist in the development and implementation of client solutions.
• Provide regular updates to clients on project status and milestones.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Healthcare Management, or related field.
• Minimum 2 years of experience in customer service or account management.
• Proficient in using Salesforce and ServiceNow.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced, dynamic environment.
• Fluency in English, both written and spoken.
• Experience in the healthcare or life science industry is a plus.

🛠️ Keahlian

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